Should
I try a data recovery myself - or could I have my internal
or contract system person run a data recovery utility
on my drive before I send it to a lab?
You run a huge risk of further corrupting data on a
suspect drive or media with a utility programme or other
standard recovery procedures. Many untrained data recovery
programmers assume a drive is optimized both mechanically
and electrically. If a drive is not performing at an
optimal level, a utility will try to fix things that
may not be corrupted. One result may be further data
loss or corruption beyond any type of recovery. Your
best bet is to call an expert.
Does Data Recovery UK Limited guarantee
a recovery and if not, is a ‘No Fix, No Fee’
policy in place like other companies?
Companies that provide a ‘No Fix, No Fee’
policy are overcharging those customers who they can
recover the data for to account for those they cannot
recover the data for. Regardless of whether a recovery
is successful or not, there are costs involved in analysing
the media to determine the true extent of the failure
and what it will take to successfully recover the data.
Someone has to cover those costs.
Data Recovery UK Limited charges all customers a minimal
diagnostic fee to spend whatever time it takes to determine
what the chances of a successful recovery are. This
way those that have media failures that can be successfully
recovered are not paying the bill for those that have
media that has been severely damaged and unrecoverable.
We think it is fair for everyone concerned.
Furthermore, in a large percentage of recovery attempts
there are no further charges if we cannot recover the
data. It is only when the recovery is complex or severe
damage has occurred that we must ask our customers to
cover some of the cost of attempting the recovery. We
also provide a fixed quote on all of our jobs no matter
if it takes us longer to recover the data or not.
My drive is making an unusual noise.
Should I have it opened to see what's going on?
NO! If you do, you will run the risk of permanently
damaging your data by exposing the hard drive platter
to dust particles. If the media becomes scratched you
will loose your data irretrievably. In order to properly
open a drive, you must be in a clean room environment
and have a full knowledge of the drive's mechanics.
We have the technical expertise to advise you on how
to best protect and recover your at-risk data.
Did you know that the distance between the head rack
(moving device that reads the data) and the hard disk
platter that spins and collects the data, is many times
smaller than a speck of dust? Did you know that if a
speck of dust is caught between the head rack and the
disk it can scratch the platter making the data impossible
to ever recover?
How will I get my data back?
We will place your data on suitable replacement media,
whether that is another hard drive, CD-ROM, DVD, any
other media of your choice or by FTP transfer.
How can I ensure I won't repeat
a data loss situation from recurring?
Failures are a fact of life, but you can mitigate these
problems with a disaster prevention and recovery plan.
Be sure to back up your data and always have Data Recovery
UK Limited on speed dial |
