Recovering you or your company’s critical data is a specialised process that requires the right software, hardware and advanced techniques. Data Recovery UK Limited’s technicians and engineers are a highly skilled team of men and women trained and experienced in the latest state-of-the-art recovery techniques and with thousands of successful recoveries behind them.

1. Discussing the hard drive failure and gathering all the necessary information

Before an initial diagnosis of the problem can be made, our customer service representatives will ask you all the questions needed to determine what the true nature of the failure is and what it will take to recover your critical data. They ask you questions such as:

This only takes a few minutes of your time but is critical in making an initial assessment of the failure and what may be required to recover your data. It will also save you money when it comes time to start the recovery.

2. In-lab diagnostic assessment

Before the full extent of the failure can be determined, our technicians and engineers must inspect and test the hard drive in our lab. We will send you detailed instructions on how to ship the hard drive to the lab so there is no chance of further damage during shipment.

Once your drive has arrived it will be handled with all the care and attention you expect. Our data recovery technicians and engineers will determine whether the problem is mechanical or electrical or software related and we will take an exact image of the drive so that your original data is left unchanged.

3. Recovering your valuable information

Once we have received your approval to proceed the recovery will begin. Depending on the extent of the failure, our technicians and engineers may have to replace failed or damaged components or work on the hard drive in our Class 100 Clean Room. To get your data back they will use all the state-of-the-art technology and techniques developed in over 22 years in the recovery business. And, as we have one of the best track records in the business with over 90% of our recoveries being successful your chances of recovery are high.

We work at the speed you need us to. We will work 24 / 7 on emergency service to get your data back as soon as possible or we will work during regular business hours on our regular service or extended hours on our premium service. You decide what type of service level you need.

4. Returning your data

Once we have successfully recovered your data we will return it to you on whatever media you want. Whether it is on a CD-ROM, DVD, another hard drive or emailed; you get the data in the format you need it in to restore it to a new hard drive and get up and running once again and with ease.

5. Customer Service

Once you have received the data on the type of media you want we are always available for any advice or counsel you might need to restore you data back to the way you want it. Just call our customer service representatives to help in anyway they can!